Spycamerasmall.com after-sales service 100% satisfaction promise:
Commitment A: 7 days Refund
Commitment B: 14 days Exchange
Commitment C: 365 days Warranty
Commitment D: Lifetime online technical Support
1.You MUST receive an RMA# which is get from email contact or create a ticket prior to sending anything back for any reason. Our warehouse cannot receive returned packages without prior approval, and RMA numbers are our way to trace the order and how you would like to handle it. Items shipped without an RMA # will be refused and returned to sender.
2.All returns must be in original,new condition, include all original content (packaging, instruction manuals, accessories, etc.) and must be received in the same condition as it shipped. Some products may be fragile so please pack your items carefully .
3.Our return and warranty commitment will start from the date customer receives the product(s).
4.As for the return product, please notice that items must contain complete accessories without any damage, except for the items that you received has already damaged in the package during transit .
- The Unconditional returns from our customers are acceptable within 7days after you getting the package. But you will be responsible to cover the return fee for the right order or detective order that caused by yourself. When we confirm the arrival of the package you returned, we will refund you the payment. Paypal will be returned full amount within 2 work days, and credit card will return 95%amount with 3-7 work days (5%will be deducted as credit card handling fees)
- All international returns are to be returned to our site within 14 days upon receipt of the order.The shipping charges for international exchanges need to be paid by customer (Unless the fault was caused by us ). All duties, taxes, or fees required to be paid for returned items are the sole responsibility of the customer.Please send an email to US to specify the reason for returning at first, our support staff will provide you the shipping address. After we received and tested the return package, we will reship the exchange product within 7-10 work days.
- You can contact us with [email protected] or call us 086 + 13420906504 for a change in the same price value within 14 days.
- Defective, damaged or mis-shipped items are eligible for a refund of shipping cost. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund. However, if the returns were caused by your side after our technical department confirmed, we will charge you some related coat fee.
Our shipping address
name: hu you heng
room 304,no 39 building ,shangmeilin new village,futian district
Spycamerasmall.com Thank you for your purchase and support, we are adhering to "customer first, honesty first" with our purpose, to make your shopping convenient.